Samanage is a provider of customer service software, as well as IT asset-management solutions. The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects. Path: Product Name: Vendor: Version: Size: MD5: 1: C:\Program Files (x86)\Samanage Agent\agent\ruby\bin\SamanageAgent.exe: Ruby interpreter 2.0.0p645 [i386-mingw32] SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a … Samanage's service desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations. Contact sales@samanage.com with your inquiry for a customized price offer. Please note that this is a manual procedure for testing purposes only. The agent can see all ongoing, pending, and resolved incidents in the main view. Who are the typical users of Samanage? Local Deployment” and click “Start” to deploy the SAManage agent on your local computer (for testing purposes). Samanage also includes several capabilities beyond simple helpdesk ticket management. An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. Enter search keywords (e.g., "mouse broken" or "reset password") Enter search keywords (e.g., "mouse broken" or "reset password") keyboard_arrow_down. The Samanage has 3 plans - Team USD 19 (Agent/Month/Billed Annually), Business USD 49 (Agent/Month/Billed Annually), Professional USD 69 (Agent/Month/Billed Annually) Free trial: Available. When the Setup Wizard completes, click “Finish” to launch the deployment tool. Figure 2: SAManage Deployment Tool Select “1. 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