Even though the ordering person may be paying for the product and the shipping charges, as far as UPS is concerned, the shipper is actually paying UPS. I got a package that was marked as delivered on the 24th but my package was nowhere to be found, I assume that it was stolen, as I have already had this happen with another package (different carrier), thankfully that one has since been reimbursed to me. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or … Find peace of mind with the details. I called UPS this morning regarding a package I was supposed to receive yesterday. How the *** does an employee steal a package with a tracking number. Which is messed up you know that the slide is going to someone that has kids and all the camps are shutdown because of the pandemic. E-mail UPS. The UPS refund policy does state what is to be done in the event of a stolen package, and that extensive procedure grants very little in the way of allowing a refund to the customer. UPS states it is missing. (Source: I have been selling on eBay for 19 years) How soon does a UPS lost package investigation begin? I have had multiple packages over the years (at different addresses in different towns) never show up, that UPS said they delivered and had "my" signature. Delivering possibility. Regardless, all missing packages—for whatever reason—are handled this way. I contacted the seller and he contacted UPS. It doesn't matter what UPS's scan info says in this case. I recently ordered an item and it was shipped via UPS. Soon after realizing that my package was either lost or stolen, I filed an investigation for a lost or stolen package. eBay owes you money, not UPS. If you go to the police and tell them it appears your package was stolen from your porch, they will file a report for you. The rep was really cordial and informative and did answer most of my questions. Louisville Metro Police say officers had been conducting a "lengthy investigation" into 38-year-old Jon Keen, a UPS delivery driver they believed was "stealing packages from various victims." A person orders something and it is sent by a shipper. Once the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper. It’s really difficult to find out if a package was lost or stolen. Because of the likelihood of fraud, it is difficult to receive refunds of this kind. The most recent was Xmas in July Lenox ornaments. The customer service rep said it looks like the package was lost and referred me to someone who helped set up a trace for it. Learn More. The package was delivered to my neighbors house but the tracking information stated that it was left at the front door of my address. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them. All Claims: Once you file a missing package claim, UPS will investigate. Select the link below to e-mail UPS about your lost or damaged package. I contacted the merchant/sender, who in turn have opened an investigation with UPS. UPS may inspect the package at the shipper’s or receiver’s site, or may collect the package for inspection at a UPS facility. After that, I recommend having packages shipped to your office or somewhere else secure. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. There is an "investigation" to track down the package. UPS is infamous, in my state at least, for saying something was delivered to "you" and that they have "your" signature. 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